Returns & Exchanges

At Chery Industrial, we stand behind the quality of our industrial equipment and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your business needs.

1

Initiate Your Request

Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Shipment

Securely pack the item in its original industrial packaging, ensuring all components, manuals, and hardware are included to avoid restocking fees.

3

Ship to Warehouse

Affix the provided shipping label and drop off the package at an authorized carrier location; please note that heavy machinery may require freight pickup scheduling.

4

Inspection and Refund

Once our technicians verify the item's condition at our facility, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing